Which tool automates case routing?
A. Workflow
B. Assignment Rules
C. Process Builder
D. Approval Process
What improves service efficiency?
A. Macros
B. Validation Rules
C. Reports
D. Dashboards
Which feature tracks SLA compliance?
A. Milestones
B. Reports
C. Dashboards
D. Workflow
What manages AI service recommendations?
A. Einstein Bot
B. Reports
C. Workflow
D. Approval Process
Which ensures intelligent workflow?
A. Process Builder
B. Validation Rule
C. Assignment Rule
D. Flow
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