Practice Questions - Salesforce Certified Business Analyst

Question 1

What is the first step in analysis?
A. Requirements gathering
B. Workflow creation
C. Reports
D. Dashboards

Correct Answer: A. Requirements gathering

Question 2

Which tool maps processes?
A. Process Builder
B. Flow
C. Process Mapping
D. Dashboard

Correct Answer: C. Process Mapping

Question 3

How are stakeholder needs captured?
A. Interviews and workshops
B. Workflow
C. Reports
D. Dashboard

Correct Answer: A. Interviews and workshops

Question 4

Which validates solution?
A. UAT Testing
B. Workflow
C. Reports
D. Dashboard

Correct Answer: A. UAT Testing

Question 5

What ensures alignment with business goals?
A. Business Requirements Document
B. Workflow
C. Reports
D. Dashboard

Correct Answer: A. Business Requirements Document




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